Returns & Refunds Policy

Any queries/faults/returns with items bought from a store or retailer must be handled by going through that original location of purchase.

 

FAULTS

If there is a fault with an item/s purchased please:

• Go to our Contact page within 10 days of receiving your item/s.
  
• Enter your contact information.
• Fill in the problem you have, including your order number, and click Submit. We will then be in touch about the next steps.

 

FIT & SUITABILITY

If an item doesn’t fit or does not suit you, and you would like to return it, please:

• Go to our Contact page within 10 days of receiving your item/s.
• Enter your contact information.
• Fill in what your request is, and click Submit. We will then be in touch about what further action is required.

Any return of goods due to incorrect sizing or not being suitable will be at the customer’s expense, and postage will be charged for replacements provided.

The item/s must be in its original condition when supplied to you, with all tags still attached, in a re-saleable condition and you must have your order number included with it.

The goods are your responsibility until they reach our returns department. We suggest you use a tracked courier service to return items.

If you are returning an item from an international country other than New Zealand please check with your local Customs as all duties & taxes are your responsibility.

Please note: Any refund given will be minus the freight charge for the original garment sent to the customer. 

 

SALE ITEMS

We do not accept returns or exchanges on sale items.